What third-party services do you use?
  • 08 Aug 2024
  • 1 Minute to read
  • Contributors
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What third-party services do you use?

  • PDF

Article summary

We use external services to help deliver on some critical functions in our Cisco Provider Connectivity Assurance (formerly Skylight) offering. A thorough vetting process helps ensure our chosen sub-processors are all best in class service providers, which contribute to the best possible experience for our end customer.

Here's the run down of these third-party services and how they help us.

Intercom

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NameIntercom
Websitehttps://www.intercom.com/
What we use it forIn app chat support and notifications
HQ LocationSan Francisco, USA
Service Delivery LocationAWS locations in USA, Ireland and Australia
Type of User Data ProcessedUser info (name, email, company), device info (OS, browser, language setting, IP), browsing history (where you are accessing the chat support from). More info on Intercom data collection.
Data SecurityView Intercom's many security certifications here.

Sendgrid

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NameSendgrid (parent company is Twilio)
Websitehttps://sendgrid.com/
What we use it forEmail distribution (reports, and notifications)
HQ LocationSan Francisco, USA
Service Delivery LocationData is processed by services running in US based data centers
Type of User Data ProcessedUser email address
Data SecurityMessages are sent with opportuntistic TLS. Read more about how they handle security and privacy.

Workato

workato.svg

NameWorkato
Websitehttps://www.workato.com/
What we use it forIntegration platform for customized alert and notification delivery by Accedian Professional Services
HQ LocationMountain View, USA
Service Delivery LocationAWS and Google Cloud data centers in the US, Europe Economic Area and the UK
Type of User Data ProcessedPrimarily alert data, but in the future this may be used to send notifications based on user email address
Data SecurityView Workato's many security certifications here. View more information on their privacy policy here.

Document360

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NameDocument360 (parent company is Kovai)
Websitehttps://www.workato.com/
What we use it forProduct documentation (docs.accedian.io)
HQ LocationLondon, UK
Service Delivery LocationMicrosoft Azure CDN
Type of User Data ProcessedName and email address if either the Intercom chat app is used or article feedback is submitted
Data SecurityView more information on their data handling and security here.

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