This article will also give you numbers you can call and provide links you can use to open a case or access the customer support portal.
Support via Online Chat
Support for Cisco Provider Connectivity Assurance (formerly Skylight performance analytics), Skylight Interceptor, Cisco Provider Connectivity Assurance Sensor Agents (formerly Skylight sensor: agents), and Cisco Provider Connectivity Assurance Sensor Capture (formerly Skylight sensor: capture) is delivered primarily through our in-app chat service.
From this Cisco Provider Connectivity Assurance Documentation site or the web application itself, you can contact support by clicking the Intercom icon (shown above) located in the bottom left corner of the screen. This allows you to send a message and chat with our global Customer Success Team.
If you are having issues accessing your service, either reach out through the chat on this documentation site (docs.accedian.io) or use one of the following methods.
Support via Help Tickets, Phone Line and Email
The following products do not yet offer chat support, and are engaged via submission of tickets in the customer portal, a phone call or email to our support team.
- Cisco Provider Connectivity Assurance Sensor Control (formerly Skylight sensor: control)
- Cisco Provider Connectivity Assurance Sensors (formerly Skylight performance elements, Skylight Flex 100 and Skylight Flex 25)
- Cisco Provider Connectivity Assurance Sensor SFP (formerly Skylight sensor: SFP compute or module 1G, Nano/Ant)
- Cisco Provider Connectivity Assurance Sensor Modules (formerly Skylight sensor: module 10G Ant)
- Cisco Provider Connectivity Assurance Module Dock (formerly Skylight module dock)
- Any additional legacy products, including Legacy orchestrator (Skylight orchestrator)
Customer Support Portal
New and existing customers gain access to our secure web based support portal interface. The portal lets customers easily access our support team, documentation, RMA processing and case status tracking.
Firmware and software product update notifications are also accessible in the following portal:
By Phone
To reach us by phone, consult the following numbers:
Worldwide
+1.514.331.6181
North America
+1.866.685.8181 (North America toll-free)
India
0008000402793 (India toll-free)
By Email
To reach us by email, consult the following address:
skylight_tac@cisco.com
Maintenance Program
Our maintenance and support program covers:
- Minor and major updates to software
- Identification and resolution of bugs and performance issues when using Cisco Provider Connectivity Assurance
- Access to technical documentation
Please note that our maintenance and support program does not include the analysis or interpretation of metrics generated by the system. These value added services are available under contract.
The Cisco Provider Connectivity Assurance maintenance and support program provides the following benefits:
-
Reliable, professional support: certified support engineers have solid network expertise and significant experience with our various deployments
-
Available: support engineers are available 24/7, 365 days a year
-
Personalized support: support engineers have access to each customer’s complete account and support history, to ensure cases are handled professionally, efficiently, and with the personal care for which we are recognized
-
Multiple languages: technical support services are available in English, French, Portuguese, and Spanish
You can also refer to the following link for more help:
Report issues with this article to:
techpubs_skylight@cisco.com
© 2025 Cisco and/or its affiliates. All rights reserved.
For more information about trademarks, please visit: Cisco trademarks
For more information about legal terms, please visit: Cisco legal terms
For legal information about Accedian Skylight products, please visit: Accedian legal terms and tradmarks