Getting in app support and sending feedback

In this article

• What is intercom.io
• How you can use it
• How we use it

What is Intercom

Intercom is a chat support tool that is embedded within our web UI and documentation pages, and allows a more streamlined communication between you, our user, and us, the Customer Success Management team. We're here to help you get the most out of your experience - questions, concerns, support, feature requests, you name it - we're there to help.

In-app chat support is the primary method of support for:

• Cisco Provider Connectivity Assurance (formerly Skylight performance analytics)
• Skylight interceptor
• Cisco Provider Connectivity Assurance Sensor Agents (formerly Skylight sensor: agents)
• Cisco Provider Connectivity Assurance Sensor Capture (formerly Skylight sensor: capture)

For other ways to get support refer to -> Skylight Technical Support

How you can use it

To post a request, click the chat button on the bottom left of the Cisco Provider Connectivity Assurance web application. A pop-up will show the current conversations and give you the option to start a new conversation.

We have a global team monitoring for your messages and typically respond quickly.

How We Use it

Intercom integrates with your Cisco Provider Connectivity Assurance user account, so we can both keep track of your conversation with us. If your concern cannot be addressed during the chat session, we will create a support ticket and provide you with a reference identifier for following up.

Intercom also allows broadcasting Showcase Messages. We use this feature to broadcast release notes and upgrade notices.

We hope that you like this integration. Please don't hesitate to send us your comments on everything (including this tool). Your help is greatly appreciated, and we enjoy collaborating with you while we improve our solution.