Browser Requirements
  • 08 Aug 2024
  • 1 Minute to read
  • Contributors
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Browser Requirements

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Article summary

The Cisco Provider Connectivity Assurance (formerly Skylight) user interface is accessed via a client's web browser. The UI leverages several third-party cloud-based services to enhance our user's experience. These services are accessed directly when utilizing Cisco Provider Connectivity Assurance via client browser connectivity.

Supported Browsers

The product is tested to support:

  • modern chromium-based browsers (Chrome, Edge, Brave)
  • client screen resolutions of 1024 x 768 and higher.

Generally, the solution also works on Firefox and Safari, but those are not formally tested or supported by Cisco Provider Connectivity Assurance.

Microsoft Edge Legacy is not supported.

Connectivity Requirements

As mentioned above, client systems require the ability to connect to various URLs on the internet for an optimal experience. Here are the key services that the Cisco Provider Connectivity Assurance UI application leverages:

ServiceDescriptionURL(s)Impact without connectivity
IntercomIn app chat support from Accedian’s Customer Success Teamhttps://.intercom.io
wss://
.intercom.io
https://.intercom.help
https://
.intercomcdn.com
https://.intercomassests.com
https://intercom-sheets.com
https://
.intercomusercontent.com
https://accedian.com
On-site resources should be leveraged, or tickets with Accedian raised via web, phone or email.
More info - Skylight Technical Support
Document360Product documentation (including embedded videos), searchable through Intercom or directly via websitehttps://document360.io
https://docs.accedian.io
https://s3.amazonaws.com/intercom-sheets.com
https://cdn.jsdelivr.net/
https://www.youtube.com
https://player.vimeo.com
https://fast.wistia.net
Online documentation will be unavailable to users while without connectivity. Key information may have to be exported as PDFs.
Google DNSUsed to reverse lookup public IPs.
Connectivity is also required from the Skylight system when utilizing generated dashboard reports.
https://dns.googleHostnames of public IPs will not be available
MapboxRetrieval of geographic maps to be used on dashboards and inventory.
Connectivity is also required from the Skylight system when utilizing maps in generated reports.
https://*.mapbox.comMaps will not render, leaving blank canvas on dashboards and reports.
As of Analytics 23.04, maps are only relevant for session data.
GeonamesGeographical database used to translate user provided names to actual locationshttps://download.geonames.orgMaps will not render correctly.

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For legal information about Accedian Skylight products, please visit: Accedian legal terms and tradmarks



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