We use external services to help deliver on some critical functions in our Cisco Provider Connectivity Assurance (formerly Skylight) offering. A thorough vetting process helps ensure our chosen sub-processors are all best in class service providers, which contribute to the best possible experience for our end customer.
Here's the run down of these third-party services and how they help us.
User info (name, email, company), device info (OS, browser, language setting, IP), browsing history (where you are accessing the chat support from). More info on Intercom data collection.
Data Security
View Intercom's many security certifications here.