We use external services to help deliver on some critical functions in our Cisco Provider Connectivity Assurance (formerly Skylight) offering. A thorough vetting process helps ensure our chosen sub-processors are all best in class service providers, which contribute to the best possible experience for our end customer.
Here's the run down of these third-party services and how they help us.
Intercom
| Name | Intercom |
| Website | https://www.intercom.com/ |
| What we use it for | In app chat support and notifications |
| HQ Location | San Francisco, USA |
| Service Delivery Location | AWS locations in USA, Ireland and Australia |
| Type of User Data Processed | User info (name, email, company), device info (OS, browser, language setting, IP), browsing history (where you are accessing the chat support from). More info on Intercom data collection. |
| Data Security | View Intercom's many security certifications here. |
Sendgrid
| Name | Sendgrid (parent company is Twilio) |
| Website | https://sendgrid.com/ |
| What we use it for | Email distribution (reports, and notifications) |
| HQ Location | San Francisco, USA |
| Service Delivery Location | Data is processed by services running in US based data centers |
| Type of User Data Processed | User email address |
| Data Security | Messages are sent with opportuntistic TLS. Read more about how they handle security and privacy. |
Workato
| Name | Workato |
| Website | https://www.workato.com/ |
| What we use it for | Integration platform for customized alert and notification delivery by Accedian Professional Services |
| HQ Location | Mountain View, USA |
| Service Delivery Location | AWS and Google Cloud data centers in the US, Europe Economic Area and the UK |
| Type of User Data Processed | Primarily alert data, but in the future this may be used to send notifications based on user email address |
| Data Security | View Workato's many security certifications here. View more information on their privacy policy here. |
Document360
| Name | Document360 (parent company is Kovai) |
| Website | https://www.workato.com/ |
| What we use it for | Product documentation (docs.accedian.io) |
| HQ Location | London, UK |
| Service Delivery Location | Microsoft Azure CDN |
| Type of User Data Processed | Name and email address if either the Intercom chat app is used or article feedback is submitted |
| Data Security | View more information on their data handling and security here. |
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