Busy Hours

Overview

The Busy Hours feature is designed to help organizations focus on periods when network performance is most critical to business operations and customer experience.

This feature allows administrators to:

• Define specific time periods considered as “busy hours” on which part of the network.
• Limit dashboards and analyses to data collected during busy hours.
• Optionally suppress alerts outside of busy hours to reduce noise.

How Busy Hours Work

Administrators create Busy Hour policies that define:

• Recurring time intervals – Specific days of the week and times, aligned to a selected time zone.
• Target scope – The part of the network or data set to which the policy applies.

When session or capture data is ingested, it is evaluated against Busy Hour policies:

If the data matches the defined criteria, it is tagged as Busy Hour data.

• Users can filter dashboards and analyses to only include busy hour data by toggling the button.
  
• Alert policies can be applied exclusively to busy hour data.

Setting Busy Hours

To set a Busy Hours policy:

1. Go to Settings > Policies > Busy hours.
2. Do one of the following:
   • From the table, select the policy to configure, or:
   • Click + Schedule to configure a new policy.
3. In the right sidebar, configure the fields:
   • Enter a Policy name.
   • Enter a Description.
   • Select the days of the week to which the policy applies.
   • Specify the start and end times.
   • Choose the time zone.
   • In Target, check Target all session objects to apply the Busy Hour policy to all sessions in the network, or use metadata filters to apply only to a subset of session data.
4. Click the check icon to save and apply your changes.