Agent Tech Support Generator

Agent Tech Support Generator

The agenttechsupport generator tool is a data collector that should be run when an issue is to be opened with TAC and/or R&D. The tool will collect various logs and command output from the agent.

The authentication tokens are redacted from the collected logs.

Generating a Report

To generate a report call the agenttechsupport tool

# sudo docker exec -it <CONTAINER ID> agenttechsupport
Report generated:
-----------------
/tmp/techsupport/agentTechsupport_20221220-194817.bz2

To retreive the techsupport,  from the host, run the following command:
     $ docker cp <CONTAINER ID>:<PATH TO REPORT> .

The generated file location will be displayed after the generation is completed. Depending on system load the generation can take a few minutes.

Copying the Report Out of the Container

To copy the report out of the container, the following command can be use from the host:

# sudo docker cp <CONTAINER ID>:<PATH TO REPORT>  <local path>    

This report must be attached to any opened issues.

List and Remove/Clean-up Reports

Report can accumulate. Use the --list and --clean option to show and delete all the generated reports.

# sudo docker exec -it <CONTAINER ID> agenttechsupport --list

Available Reports
--------------------------------------------
/tmp/techsupport/agentTechsupport_20221220-202546.bz2
/tmp/techsupport/agentTechsupport_20221220-194817.bz2

# sudo docker exec -it <CONTAINER ID> agenttechsupport --clean
#