Tech Support
  • 01 Apr 2022
  • 1 Minute to read
  • Contributors
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Tech Support

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Article summary

Tech Support provides the capability of generating and exporting system health reports.

To generate and export system health reports

  1. Access the page System ▶Maintenance ▶Firmware.

  2. Complete the required fields, then click Export.

To configure the transmission of reports

  1. Access the page System ▶Maintenance ▶Firmware.

  2. Complete the required fields, then click Apply.

For more information on the other parameters, refer to the following table.

Tech Support Parameters (System ▶Maintenance ▶Firmware)
Tech Support

ParameterDescription
ReportEnter a file name for the report that needs to be generated.
Generate Report buttonClick to generate a new report.
Issue export filenameEnter a file name for the report that needs to be exported.
Export buttonClick to export the current report with the name indicated in "Issue export filename". If "Issue export filename" is empty, the report will be exported with the name indicated in "Report" parameter.

Report transmission configuration

ParameterDescription
EnableSelect this box to enable report transmission configuration.
Interval (hours)The interval expressed in hours.
Server URL:The address of the server where the tech-support report file generated by the unit is saved.

Examples:

ftp://username:password@mypc.com

ftps://username:password@mypc.com

sftp://username@mypc.com

tftp://mypc.com

scp://username@mypc.com:/target_directory

Note: The following special characters are not allowed in the URL: "<", ">", "\n", "\r", "\t".

SCP password:The authentication password used for SCP and SFTP when transferring the tech-support report file to the remote file server.

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