Frequently Asked Questions

Measuring Congestion The congestion feature is an automated tool that continuously tracks network congestion and establishes a baseline measurement. This enables you to set alerts for identifying anomalies or significant deviations in network perf...

Cisco Provider Connectivity Assurance (formerly Skylight performance analytics) offers the capability to retain varying levels of data granularity for different time periods. Granularities Incoming data is aggregated into pre-set intervals to ...

We are committed to providing our customers with an amazing product experience, and support is a big part of that. We are pleased to offer in-app chat support to help our users in real-time. It also provides a great way for...

Refer to this table for a description of commonly used abbreviations, terms, and acronyms. © 2025 Cisco and/or its affiliates. All rights reserved.   For more information about trademarks, please visit: Cisco trademarks ...

Our data cleaning feature lets you can control what makes the cut and avoid having bad data impact your aggregations and analysis work. What is data cleaning? When data is ingested, Cisco Provider Connectivity Assurance (formerly Skylight perf...

Overview Baselines are multiweek rolling averages of monitored data. Cisco Provider Connectivity Assurance (formerly Skylight performance analytics) maintains a baseline for every metric of each monitored object. The baseline is a running aver...

The Cisco Provider Connectivity Assurance (formerly Skylight) user interface is accessed via a client's web browser. The UI leverages several third-party cloud-based services to enhance our user's experience. These services are accessed directly w...

We use external services to help deliver on some critical functions in our Cisco Provider Connectivity Assurance (formerly Skylight) offering. A thorough vetting process helps ensure our chosen sub-processors are all best in class service provider...

Great products are built upon great open source software. Open source software enables development teams to spend more time focusing on solving customer problems, rather than on solved problems. If you're interested in knowing what free, open sour...

Cisco Provider Connectivity Assurance (formerly Skylight performance analytics ) and Skylight Interceptor are managed services running in one of our hosted environments as default. We primarily leverage the Google Cloud Platform infrastructure ...

This topic explains how data rolls up to aggregate datasources. Multi-Resolution Data Store (MRDS) 💡 MRDS is not enabled by default, but can be turned on for customers with large datasets. This topic only applies if MRDS is enabled. Multi-r...

Metrics Depending on sensor type, different metrics and KPIs are reported. Directionality and granularity is also depending on the test type and test configuration. This article outline the reported metrics per test type for all sensors – Cisco...

Overview MOS - or Mean Opinion Score is a standard for assessing quality of voice communication through subjective (human feedback) or algorithmic methods. More information here . Cisco Provider Connectivity Assurance (formerly Skylight) supp...

Cisco Provider Connectivity Assurance (formerly Skylight performance analytics ) aims for approximately 5 minutes for data processing latency before results are available for query via the analytics metrics APIs or UI. This is a statistic tha...