Disabling the Support Account

This procedure explains how to disable the emergency support account. This account is meant to be used by Accedian Technical Support if the visionems account password is lost.

Procedure Requirements

1. This procedure must be executed from the appliance console.
2. This procedure must be executed as the visionems user. To execute this procedure, you must know the account’s credentials.

Procedure Steps

1. Log in to the appliance console as the visionems user.

2. At the Skylight prompt, enter: shell
   You are brought to the appliance’s OS-level shell.

3. Enter the user ID and password for the visionems user.

4. Enter: sudo bash

5. Enter the visionems password.

6. Enter: passwd -l support
   This locks the support account.