Support Bundles

Overview on Managing Support Bundles

Support Bundles are a critical resource for troubleshooting issues with Cisco Provider Connectivity Assurance. A support bundle is a comprehensive collection of logs, system statuses, and configurations from your application. To protect your environment, sensitive information such as secrets and credentials are automatically redacted in the bundle’s output.

There are three ways to create a support bundle and three ways to share it with Cisco Support. Depending on your access level (Web UI vs. SSH), you can choose the method that best fits your situation.

Creating a Support Bundle

Method 1: Via the Admin Console (Web UI)

1. Log in to the Admin Console in your web browser by visiting your machine’s IP on port 30000 (e.g., https://10.128.0.1:30000).

2. Navigate to the Troubleshoot screen.

3. Press the Analyze Provider Connectivity Assurance button. The system will generate the bundle for download.

Method 2: Via the Provider Connectivity Assurance CLI

1. Log in to your machine via SSH.

2. Navigate to the directory where the application was installed.

3. Run the following command:
               sudo ./provider-connectivity-assurance support-bundle        

Method 3: Via kubectl support-bundle

1. Log in to your machine via SSH.

2. Enter the application shell:
               sudo ./provider-connectivity-assurance shell        

3. Run the command: kubectl support-bundle.            
   Note: You can optionally pass a YAML file provided by a Cisco support specialist to target specific data collection.  

Sharing a Support Bundle

Once created, a support bundle is a single compressed file. You can share it with Cisco in the following ways:

• Directly as a File: Share the file via standard communication tools such as Webex or Email.

• Upload via Admin Console: From the Troubleshoot view in the Admin Console, you can download the file or press the upload button                             to send it directly to Cisco.        

• Upload via Enterprise Portal: Log in to the Enterprise Portal at https://get.pca.cisco.com. Navigate to the Support page and select Upload a support bundle.