Support Bundles

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  • Published on Jan 31, 2026
  • 1 minute(s) read
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Support Bundles are a critical resource for troubleshooting issues with Provider Connectivity Assurance. A support bundle is a collection of logs, statuses, configurations, and other details about your Provider Connectivity Assurance application. Sensitive information such as secrets are automatically redacted in a support bundle’s output.

There are 3 ways to create a support bundle:

  1. Via the Admin Console

  2. Via the provider-connectivity-assurance CLI

  3. Via kubectl support-bundle

Once created, a support bundle can be shared with Cisco in 3 ways:

  1. Directly as a file

  2. Uploaded via the Admin Console

  3. Uploaded via the Enterprise Portal

Creating a Support Bundle

Via Admin Console

  1. Login to the Admin Console in web browser by visiting your machine’s IP on port 30000. For example: https://10.128.0.1:30000

  2. Navigate to the Troubleshoot screen

  3. Press the Analyze Provider Connectivity Assurance button

Via the provider-connectivity-assurance CLI

  1. Login to your machine via SSH

  2. From where you installed the provider-connectivity-assurance application, run the following command:
    sudo ./provider-connectivity-assurance support-bundle

Via kubectl support-bundle

  1. Login to your machine via SSH

  2. From where you installed the provider-connectivity-assurance application, run the following command:
    sudo ./provider-connectivity-assurance shell

  3. Run kubectl support-bundle. Optionally, pass a yaml file that a Cisco support specialist has shared with you in order to target specific data to collect in the support bundle.

Sharing a Support Bundle

Directly as a File

A support bundle is a single file that is archived and compressed. Simply share this file via a communications tool such as Webex or E-mail.

Upload via Admin Console

From the Troubleshoot view in the Admin Console, you can download the support-bundle file. You can also press the button to upload the support bundle to Cisco.

Upload via Enterprise Portal

Login to the Enterprise Portal at https://get.pca.cisco.com. Navigate to the Support page and press the Upload a support bundle button to share your support-bundle file.