Agents Troubleshooting Utilities

Agent Status To help with field deployments a command line utility was added to the agent: “agentStatus”. This utility simplifies debugging of field issues. Tab Completion In 23.04 tab completion was added to the agentS...

Agent Tech Support Generator The agenttechsupport generator tool is a data collector that should be run when an issue is to be opened with TAC and/or R&D. The tool will collect various logs and command output from the agent. The authenticati...

Capture Performance Data Locally It is possible to capture performance data locally to observe what is sent to the Data Broker. NOTE : Available starting with 22.11. Requirements Agents 22.11+ Test or continuous sessions running. ...

actuateUtil Tool (Actuate Agent Only) actuateUtil can generate a TWAMP-Light or ECHO session. It can be useful for debugging or validating network reachability of a TWAMP session. It can be used before creating an actual session to validate that...

Starting with release 23.07, agents will have container logs. This feature allows the Agent Tech Support Generator to collect logs. Logs that are sent to the Container Orchestration Engine (COE), to the console, were reduced and simplified. Lo...