Agent Data Not Appearing in Analytics or is Wrong

When an agent is used with an older version of the connector (Roadrunner), especially older mapping configurations, it's possible that data is not forwarded to analytics or is mapped incorrectly.

Check Connector Configuration

Newer versions of the connector configuration have a version field called "metricMappingsVersion". Use the following API call to GET the connector configuration to check the value of this field. If the field is absent the connector configuration must be updated.

GET {{tenant-server}}/api/v2/connector-configs/{{connectorId}}

The {{connectorId}} can be found in the Analytics UI URL when the connector is selected.

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CAUTION: The version displayed in the Analytics UI is the version of the configuration template not the version of the stored configuration.

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Solutions

There are two possible solutions:

1. Delete and recreate the connector.
2. Update the connector mapping configuration.

Solution one is the simplest and fastest.

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CAUTION: Downloading a new connector (Roadrunner) is not sufficient. The connector configuration will not be updated. The connector MUST be deleted.

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CAUTION: If the connector has customized elements, the second method should be used.

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The second solution requires using the API to get the stored configuration, modify it, and then use the API to send the update.

GET {{tenant-server}}/api/v2/connector-configs/{{connectorId}}
PUT {{tenant-server}}/api/v2/connector-configs/{{connectorId}}    

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